At Putty Book, we strive to make the checkout process secure, smooth, and efficient. Please review the following payment terms before placing your order.
1. Accepted Payment Methods
We accept the following forms of payment:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards: Issued by major U.S. banks
- Prepaid Cards: Accepted if supported by major card networks
Note: We do not accept PayPal, checks, money orders, wire transfers, or cash.
2. Payment Timing
Full payment is required at the time of checkout. Orders will not be processed or shipped until payment is successfully completed and verified.
3. Secure Payment Processing
All payments are processed through secure, PCI-compliant payment gateways. Your card details are encrypted and never stored on our servers. We take your privacy and security seriously.
4. Billing Information Accuracy
You must ensure your billing information matches your payment method’s records. Inaccurate information may result in delays, declined transactions, or order cancellations.
5. Failed or Declined Payments
If your payment is declined:
- Verify the card details and billing address
- Ensure the card has sufficient funds and is authorized for online transactions
- Try using another card
If problems persist, please contact your card issuer or our support team for assistance.
6. Fraud Prevention
Putty Book reserves the right to cancel or hold any order that appears suspicious or fails our payment security checks. We may contact you to verify identity before proceeding with the order.
7. Sales Tax
Applicable sales tax may be charged based on your shipping address and current state regulations. This will be shown at checkout before final payment.
Need Help?
If you have any questions about payment, billing, or your order status, please contact us:
Email: [email protected]
Phone: +1 (860) 397-1827
Address: 65 Bridge Street, New Milford, CT 06776, United States