At Putty Book, we’re dedicated to ensuring your books arrive quickly, safely, and affordably. Please review the following shipping details carefully.
1. Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed after 4:00 PM EST will be processed on the next business day.
- We do not process or ship orders on weekends or major U.S. holidays.
2. Shipping Methods and Delivery Time
We offer the following shipping service for physical book orders:
Standard Shipping (Free for all U.S. orders):
- Delivered via USPS within 2–5 business days.
- Please note: Delivery time estimates may vary based on your location, carrier performance, or weather conditions.
3. Shipping Costs
- Standard Shipping: Free for all domestic orders within the United States.
- Expedited and international shipping are currently not available.
4. Tracking Your Order
- Once your order ships, you’ll receive a confirmation email with a tracking number.
- You can track your package directly on the carrier’s website (e.g., USPS).
5. Shipping Locations
- We ship to all 50 U.S. states and U.S. territories.
- At this time, international shipping is not supported.
6. Delivery Issues
- If your order is marked as “Delivered” but hasn’t arrived, please contact us within 7 days of the marked delivery date.
- If your package is lost or significantly delayed, reach out to our customer service and we’ll assist you promptly.
7. Address Accuracy
- Please ensure that your shipping address is complete and correct at checkout.
- Putty Book is not responsible for delivery delays or lost items due to incorrect or incomplete address information.
8. Digital Books
- Digital books are delivered instantly via email once your payment is confirmed.
- If you do not receive your digital item within 30 minutes, please check your spam/junk folder or contact us for assistance.
Need Help?
If you have any questions about your shipment, feel free to contact us:
Email: [email protected]
Phone: +1 (860) 397-1827
Address: 65 Bridge Street, New Milford, CT 06776, United States
We’re here to assist you every step of the way. Thank you for choosing Putty Book!